Empleo y prácticas

Empresas: Hotel Mandarin Oriental Ritz, Madrid
We are looking for a passionate colleague to join our People & Culture team at Mandarin Oriental Ritz Madrid. This position is suitable for candidates who are passionate about working in the hospitality industry and want to grow in the L&D field. WE are happy to welcome an experienced L&D with no hotel industry experience. Your enthusiasm and drive are what we value the most. JOB DESCRIPTION As a Learning & Development Manager you will provide support to hotel management and colleagues to achieve hotel and strategic business objectives and maintain Hotel and Company L&D policies and procedures. The main focus of your job will be: To identify and monitor operational, supervisory, and managerial Learning and Development needs and requirements, and provide regular feedback to Director of People & Culture To support the activities of departmental managers and to ensure that all Learning & Development activities are geared towards the achievement of the hotel strategic objectives To deliver Hotel Orientation Program for all new starters in accordance with hotel and company standards and procedures To train and support the departmental service quality training ensuring LQE are adhered to To produce a Learning & Development calendar encompassing operative, supervisory and managerial Learning & Development activities and make sure it is followed Provide ongoing support and guidance to employees to facilitate their professional growth and development Occasionally travel to other Mandarin Oriental hotels for training purposes Cooperate with management to develop career development plans and succession strategies for key positions within the hotel To play an active part in Fire, Health & Safety trainings, and Food Hygiene training to ensure that all legislation is adhered to; as well as recorded and reviewed in conjunction with the FLHSS Manager where applicable HOW WE WILL REWARD YOU: We believe that happy and motivated employees are the cornerstone of any successful company. Our benefits package encourages our coworkers’ overall professional and personal growth in addition to recognizing their hard work.
Requisitos : WHAT WE EXPECT FROM YOU: -2+ years of experience in a learning and development role -Very good knowledge of Spanish and English at a communicative level (training in both languages) -Ability to build relationships and collaborate effectively with employees at all levels of the organization -Strong understanding of learning principles and instructional design methodologies -Excellent communication, presentation and interpersonal skills -Good knowledge of Training & Development, Talent Management, Employee Engagement and Performance Management

Empresas: Hotel Mandarin Oriental Ritz, Madrid
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 30 hotels and eight residences in 20 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. The Hotel Manager is expected to join the Executive Commitee of the Hotel during the pre-opening period, in order to ensure a smooth and succesful hotel opening. Functions as the strategic, hands-on leader of the Rooms Operations, Spa Operation, Food & Beverage Operations, Engineering & Security Operations, and acts as General Manager in his/her absence. The position is expected to be visible and hands-on in the operations on a daily basis providing direction and monitoring the entire guest experience. The schedule will include days, nights, holidays, and weekends to provide coverage in the absence of the General Manager. This position “owns” Rooms, Spa, Food & Beverage and Engineering & Security operational aspects of the hotel and is responsible for driving FLHSS&E initiatives while working with peers on the Executive Committee. Working with the Executive Committee, the Hotel Manager develops and implements hotel-wide strategies that deliver products and services to meet and exceed the needs and expectations of all guests while providing a return on investment to the owners. Duties and Supporting Responsibilities Responsible for the overall operation of the hotel in Food & Beverage, Rooms, Spa, Engineering and Security. Responsible for the implementation of all operational standards and their upkeep. Responsible for the elaboration – together with the L&D Manager – of appropriate training plans in all operational areas and their update, based on the hotel KPIs, guests comments and service audits results. Handle all guests complaints; ensure timely rectifications of service standards when needed. Formulation and implementation of strategy related to the hotel. The Hotel Manager will propose strategies and solutions to operational issues improving guest services and colleague productivity. Will execute all operational and strategic initiatives that have been discussed, providing feedback and alternatives.
Requisitos : Working with the Director of Engineering: Establish and manage the annual CAPEX plan and budget. Will research and recommend best practices and equipment along with feasibility and implementation schedules as per corporate guidelines. Oversee the strategic direction of general projects related to the enhancement of the hotel. The project management covers the areas of planning, administration, implementation and evaluation of financial results of project. Will direct and ensure the success of the preventive maintenance programs of the hotel in all areas. Will work on the energy saving and related projects. Will work on corporate guidelines and initiatives provided in the Environmental policies. Will ensure that the inventories of both fixed and current assets are in order. Will initiate the formulation of guest complaint handling systems – improving the response and rectification process. Financial Responsibilities: Support the Director of Finance in the implementation of the budget. Will work with the Director of Finance to initiate periodic training sessions. Will drive revenue and expense rationalization initiatives in all operational areas. Will ensure monthly departmental financial reviews. Ensuring all managers have an understanding of the financial aspects of the hotel. Working with the hotel Director of Spa Working with the hotel Director of Food & Beverage Support the General Manager and Sales & Marketing Director Support the Director of People & Culture Support the General Manager Support Information Technology

Empresas: Hotel Mandarin Oriental Ritz, Madrid
The Company Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. The Hotel Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art. With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel. Responsibilities Direct Jardín Management Team to achieve departmental goals and total guest satisfaction. Provide leadership, direction, and support to all outlet colleagues at any time, particularly during the operation hours Handle complaints and take immediate action for rectification Continuously monitor key performance metrics, identify areas for improvement, and propose effective solutions to optimize operational efficiency. Manage financial resources, contribute to budget planning, monitor costs, and ensure responsible financial management. Conduct monthly departmental meeting Observe the competition, current market and international trends, prices with the market and other new ideas Ensure that reservations are managed well within the outlet and seating capacities are effectively maximized To ensure that the highest quality of standards is met for service, cleanliness, and profitability. Job duties included training, supervising and scheduling staff, payroll, implementing new menus and promotions. Ensure that promotes and represent the company in every moment. If you’re enthusiastic to contribute in a fast-paced environment with F&B dynamics, please apply the post.
Requisitos : Requirements: -Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred. -Experience as Manager in a high-volume restaurant with highest levels of service is preferred. -Excellent leadership and personnel management skills. -Ability to understand guest needs and to deliver superior customer service. -Have good planning skills, recruitment, and interviewing skills for new colleagues. -Good financial acumen. -High computer skills including MS Office is preferred. -Ability to understand effective approaches of communication with different individuals. -Excellent attention to details and guest service attitude. -Service-oriented team player with excellent interpersonal skills. -Good command in Spanish & English, knowledge in other languages is required.

Empresas: Hotel Mandarin Oriental Ritz, Madrid
The Company Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. The Hotel Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art. With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel. Responsibilities Direct Palm Court Management Team to achieve departmental goals and total guest satisfaction. Provide leadership, direction, and support to all outlet colleagues at any time, particularly during the operation hours Handle complaints and take immediate action for rectification Continuously monitor key performance metrics, identify areas for improvement, and propose effective solutions to optimize operational efficiency. Manage financial resources, contribute to budget planning, monitor costs, and ensure responsible financial management. Conduct monthly departmental meeting Observe the competition, current market and international trends, prices with the market and other new ideas Ensure that reservations are managed well within the outlet and seating capacities are effectively maximized To ensure that the highest quality of standards is met for service, cleanliness, and profitability. Job duties included training, supervising and scheduling staff, payroll, implementing new menus and promotions. Ensure that promotes and represent the company in every moment. If you’re enthusiastic to contribute in a fast-paced environment with F&B dynamics, please apply the post.
Requisitos : Requirements: -Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred. -Experience as Manager in a high-volume restaurant with highest levels of service is preferred. -Excellent leadership and personnel management skills. -Ability to understand guest needs and to deliver superior customer service. -Have good planning skills, recruitment, and interviewing skills for new colleagues. -Good financial acumen. -High computer skills including MS Office is preferred. -Ability to understand effective approaches of communication with different individuals. -Excellent attention to details and guest service attitude. -Service-oriented team player with excellent interpersonal skills. -Good command in Spanish & English, knowledge in other languages is required.

Empresas: Hotel Mandarin Oriental Ritz, Madrid
We are looking for a Director of Residences to lead the preopening of the Mandarin Oriental Residences in Madrid opening in summer 2025. Set in the Spanish capital, in the heart of the prestigious Salamanca neighbourhood, Mandarin Oriental Residences, Madrid offers the ultimate city address. Featuring 38 spacious units, an exquisite penthouse, residents will enjoy a luxurious way of life with exquisite interiors, an indoor swimming pool, fitness and wellness centre, and lounge, and acclaimed Mandarin Oriental service. The Director, Residential Operations is primarily responsible for, but not limited to, the overall Residences operations and management of all pre and post-opening operations activities, including the continual enhancement and improvement of operations. The Director of Residences will be responsible to ensure compliance with, and completion of, all MOHG’s obligations relative to the applicable Residences Management Agreement, including management services reasonably required for the administration of the Condominium, its operation, and perhaps other legal entities, as well being the point person for managing all aspects of the Residences Association in accordance with local regulations. Th e Director of Residences will interface with Residence owners, Mandarin Oriental, Madrid support team on residential matters, including directly supervising all dedicated Residences staff, managing relationships with unit owners and ensuring the provision of superior service levels for all amenities and services offered. They may also work directly with MOHG functional specialists, including legal, finance, and operations, providing contract, budget and pre-opening expertise as it relates to their specific project. Governance of The Residences will eventually be undertaken through an Association elected by Residences owners. Day-to-day management of The Residences will be led by an on-site executive team who will oversee property operations, management activities and the delivery of services to the residents.
Requisitos : What are we looking for? -BA or BS degree or equivalent educational experience -5 years of relevant experience in luxury community management or luxury hotel management. Prior hotel or residential opening experience would be an advantage. I-n jurisdictions where MOHG is required to be licensed in order to perform our obligations under the Property Management Agreement the incumbent would work to obtain such a license -Excellent communication skills in all aspects: verbal, written and non-verbal. Fluency in Spanish is required, -Quality driven with a passion for excellence -Must possess excellent organisational and administrative skills, interpersonal skills and leadership skills